Shipping

Frequently Asked Questions

Q: How long will my order take to arrive? A: As a small batch brand, all our orders are made on a first-come, first-served basis. We strive to provide you with a product that has an exceptional shelf life compared to larger brands. Please allow us 4-7 days to process and make your order. After that, we will ship it using your chosen shipping method.

Q: How do I receive Free Delivery? A: All orders over £50 qualify for free delivery.

Q: I haven't received my item. A: All orders are processed within the timeframe mentioned above, from Monday to Friday, excluding bank holidays. Orders placed on weekends will be dispatched the following working day. Once your order is dispatched, you will receive an email with tracking information to monitor its progress. Please note that Royal Mail does not consider an item missing or lost until 30 days after it was posted. We must wait for this period to elapse before issuing a claim and refunding any payments. Claims before this time will not be accepted.

Q: What is your returns policy? A: We allow a generous 10-day return period if you change your mind for any reason, provided the seal on the oil is not broken and the balms/butter have not been used. To be eligible for a return, the item must be unused and in the same condition as when you received it, including the original packaging. A receipt or proof of purchase is required to complete the return process.

Q: How are refunds processed? A: Once we receive and inspect your returned item, we will send you an email notifying you of its receipt. We will also inform you whether your refund has been approved or rejected. If approved, the refund will be processed and applied to your credit card or original method of payment within a certain number of days.

Q: What if I haven't received my refund? A: If you haven't received a refund yet, please follow these steps:

1. Double-check your bank account.
2. Contact your credit card company, as there may be a delay in the refund being officially posted.
3. Contact your bank, as there can be processing time before a refund is posted. If you have completed these steps and still have not received your refund, please reach out to us for further assistance.

Q: Can I return sale items? A: Unfortunately, sale items are not eligible for refunds. Only regular-priced items may be refunded.

Q: What are the shipping details for returns? A: To return your product, please mail it to the following address: Odinsbeardcare C/O Westhoughton Market, 70 Market st, Westhoughton, Bolton BL53AZ. You are responsible for the shipping costs when returning an item, and these costs are non-refundable. If the item you are shipping is valued over £75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.